Refund Policy

If you have any questions or concerns with your order, we're here to help. Get in touch with us by sending a message to customercare@kaveecage.co.uk.

RETURN POLICY

For any return request, we accept returns within 14 days of receipt of your order.

To be eligible for a refund, the merchandise must be unused (for hygiene reasons), under the same conditions and the same packaging as when delivered. Note that the shipping costs for returning the goods are at the buyer's expense: you are provided with a return label but return costs (£30) will be deducted during the refund.

The return address is the same as the address of origin:

Manufast (E-Picking, Kavee)
1434 Chausse de Gand
1082 Brussels
Belgium

DELIVERY REFUSAL OR NON-COLLECTION

In the event of a delivery refusal, the return costs will be borne by the buyer. This fixed charge of £30 will be deducted from the refund

LOST OR DELAYED PARCELS

Please note that we are not responsible for the return, delay or for the loss or damage to the package that may occur following refusal of delivery. However, we will do what is necessary to help you and open a complaint file with Fedex.

In the event of a claim for a delivery problem caused by the carrier, we will take care of the problem at no additional charge.

Note: Our packages are delivered by Fedex with a tracking number that allows delivery to be managed, either by changing the expected delivery date, or by asking to keep the package in a collection point for a period that you can set with Fedex, either by giving instructions to leave the package in a specific location or with a neighbour.

DEFECTIVE PRODUCT

In the event of a complaint for a defective product, it must be accompanied by photos of each of the defective product and of the packaging (inside + outside - please note that you must take a photo of all the packaging). Upon receipt of the photos, replacement products will be sent or you will be refunded.

Please note that the refund of an order is only possible by returning the goods. This will be inspected and if the product is found to be defective, the return costs will be covered.

A NOTE ON DIMENSION

In the event of a claim for a dimension problem, it is the buyer's responsibility to ensure that the size of the product is suitable for their needs. Our customer service team is available to buyers to answer any questions, as well as a variety of blog posts, videos, and our help center.